Knowledge Base
Discover the answers to all your questions about our GPS tracking devices and software
Knowledge Base
FAQs
How do I set my device up?
There is nothing for you to do as all devices come pre-loaded with a sim card that has enough data to last 5 years with normal use and covers 100 countries in Europe, Asia, North America, South America, Africa and Oceania, so your more than covered! If you do want to check if an area is cover by our sim cards please contact us. We have multiple sim provider’s so if our main supplier doesn’t cover it, one of our others likely will.
What does 5 years of tracking included mean?
Exactly what it says, you get 5 years of service and we cover the data
What software plan do I need?
That’s all down to you…every device comes with the Home plan for free for life! And this gives you Live GPS tracking, updated every 30 seconds, Location history for 30 days and you can have multiple vehicles on the same account!
We have other plans, Professional and Enterprise, which offer other great benefits such as Historical location data for 5 years, Zones and detailed reports including driving behaviour, these can be purchased within the app
A plan overview can be viewed on the “Plan Comparison” page, in the GPS Tracking Solutions menu at the top of this page or in the Solutions section at the bottom of this page.
What happens after 5 years?
Once you come to the end of your 5 year plan, it only costs £75 for another 5 years
How long does the battery last on the Asset Tracking Devices?
The asset trackers are designed to be fitted and forget about, they will just sit there doing there thing, reporting in every 12 hours by default.
We currently supply 2 different types of asset tracker
The GPSBob Asset which lasts between 1-2 years, but can be recharged once flat
And the GPSBob Long Life Asset Tracker which will last 5 years and beyond, the battery must be replaced once flat
These devices get such great battery life as they only report in 2 times a day, once in the morning and once in the evening as default. This can be updated via the platform to up to every hour, and they can be enabled to track when detecting motion.
With these devices you have the option to put them into either Transit Mode where you can set it to report up to every hour and also every 5 minutes whilst moving, or Static Mode where you can set it to report up to every hour regardless of motion state. All done from a simple interface within the software platform.
Do the devices have a battery?
All the devices we supply do have batteries. The portable devices have larger batteries giving longer life, whereas the vehicle devices have a small internal battery, as they are connected to power of the vehicle it is rarely used. If they do become disconnected the battery will last a couple of hours and they will also give an unplugged alert.
How much do your tracking devices cost?
Unlike many of our competitors, GPSBob don’t charge monthly subscription fees or tie you into contracts. With low upfront costs from as little as only £159, GPSBob is the affordable solution for your needs.
How much do you charge for shipping my new GPS tracker?
If you live in the UK, shipping costs absolutely nothing. We ship using trusted couriers and your order should arrive within 24 hours when placed before 2pm Monday to Friday. We also ship internationally and this cost is calculated at checkout.
How to set up your Mongoose monthly payment
Step-by-step guide how to set-up your Thatcham Mongoose monthly payment click here
How to set up your PAYG monthly payment
Step-by-step guide how to set-up your PAYG monthly payment click here
How do I set my device up?
There is nothing for you to do as all devices come pre-loaded with a sim card that has enough data to last 5 years with normal use and covers 100 countries in Europe, Asia, North America, South America, Africa and Oceania, so your more than covered! If you do want to check if an area is cover by our sim cards please contact us. We have multiple sim provider’s so if our main supplier doesn’t cover it, one of our others likely will.
How to install a OBD plug-and-play GPS tracker to your vehicle
In this video, we show you how to install a plug and play OBD GPS tracking device easily to your vehicle within seconds
How to install a Two-wire GPS tracker to your vehicle
In this video, we show you how to install a Two-wire GPS tracking device easily to your vehicle within seconds